FAQs

Order

Which payment options does fraas.com offer?

fraas.com offers the following payment options:

  • PayPal
  • Credit card (VISA, MasterCard)
  • Amazon Pay

When and how will I receive my invoice?

The invoice is included in your delivery.

Can I have my order gift wrapped?

Any item can be wrapped in a gift box for you. We charge €4.00 per gift box.

Delivery

How can I see if my parcel is on its way to me?

You will receive a shipping confirmation including a tracking number via e-mail, as soon as your items have left the warehouse.

Where does fraas.com deliver to and how long is the delivery time?

Delivery zone (28 EU member countries) Delivery time
Germany (From a value of 30,00€ we deliver free of charge) 1-3 Days
Belgium 3-7 Days
Bulgaria 3-7 Days
Denmark 3-7 Days
Estonia 3-7 Days
Finland 3-7 Days
France 3-7 Days
Greece 3-7 Days
Ireland 3-7 Days
Italy 3-7 Days
Croatia 3-7 Days
Latvia 3-7 Days
Lithuania 3-7 Days
Luxembourg 3-7 Days
Malta 3-7 Days
The Netherlands 3-7 Days
Austria 3-7 Days
Poland 3-7 Days
Portugal 3-7 Days
Romania 3-7 Days
Slovakia 3-7 Days
Slovenia 3-7 Days
Spain 3-7 Days
Sweden 3-7 Days
Czech Republic 3-7 Days
Hungary 3-7 Days
United Kingdom 3-7 Days
Cyprus 3-7 Days

The delivery zone only includes mainland – no international deliveries to islands. We offer island delivery across Germany at no extra cost.

Would you like express delivery or is your delivery zone not listed above? Please contact our Customer Service team at service@fraas.com.

How much are the delivery costs?

Delivery zone (28 EU member countries) Delivery costs
Deutschland (versandkostenfrei ab einem Warenwert von 30,00 €) 4,95 €
Belgium 14,95 €
Bulgaria 14,95 €
Denmark 14,95 €
Estonia 14,95 €
Finland 14,95 €
France 14,95 €
Greece 14,95 €
Irland 14,95 €
Italy 14,95 €
Croatia 14,95 €
Latvia 14,95 €
Lithuania 14,95 €
Luxembourg 14,95 €
Malta 14,95 €
The Netherlands 14,95 €
Austria 14,95 €
Poland 14,95 €
Portugal 14,95 €
Romania 14,95 €
Slovakia 14,95 €
Slovenia 14,95 €
Spain 14,95 €
Sweden 14,95 €
Czech Republic 14,95 €
Hungary 14,95 €
United Kingdom 14,95 €
Cyprus 14,95 €

You can track the current location of your delivery on the DHL website (https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html). Simply enter the tracking number and you will receive all the relevant information.

Is there a minimum order value?

There is no minimum order value in our online shop.

What do I do if my order contains an incorrect item?

Please send us an e-mail at service@fraas.com. If you do not wish to keep the item, you can return it to us free of charge.

How can I return items?

You can return items to us unworn and with the original tag within 14 days. You will find the DHL returns label in the parcel.

If you have not received a returns label or you have lost the label, please contact our Customer Service team at: service@fraas.com. We will send you a new label.

What do I do if my parcel has not arrived?

Please contact our Customer Service team at: service@fraas.com. We will assist you further.

Who delivers my parcels?

Your parcels are delivered by DHL.

Customer account

Do I need to register online in order to place an order?

Every customer can register and manage their personal customer area via the customer login in the shop.

What benefits do I receive when I register online?

After registering, you will have access to your personal user account with the following benefits:

  • Invoice & delivery address
    • Your address is saved, meaning you don’t have to enter it again every time. What’s more, you can also provide a different invoice and delivery address for your parcels.
  • Order overview
    • With a personal order overview, you always have a detailed overview of the orders you have placed in the online shop.

What can I do if I have forgotten my password?

Use the "Forgot password" function to enter a new password. You will find the "Forgot password” function on the customer account login page.

Newsletter

How do I subscribe to a newsletter?

You will find the newsletter registration in your customer account and on the layer displayed on the homepage. You will receive a newsletter about new products, promotions and trends every two weeks.

How can I unsubscribe from the newsletter?

Every newsletter has an unsubscribe link at the end. Simply click on it, make your selection and you are unsubscribed.

Contact

How can I contact you if I have any questions about the online shop?

Our Customer Service is available for you from Monday - Thursday from 8:00 a.m. to 4:00 p.m. and on Friday from 8:00 a.m. to 12:00 p.m. You can contact us at service@fraas.com or on the telephone number +49 (0) 800 5891754.