FAQ

• PayPal: You can pay us quickly and securely using your PayPal account. Sign in and pay conveniently with the payment method you've saved with PayPal.
• Apple Pay: Pay using the information you’ve saved with Apple Pay.
• Bancontact: A service for our customers in Belgium.
• EPS (Electronic Payment Standard): A service for our customers in Austria.
• Google Pay: Pay using the payment method you’ve linked to Google Pay.
• iDEAL: A service for our customers in the Netherlands.
• Purchase on Account with Klarna: Order the items you want and pay conveniently after you receive them. Please note: The decision to offer this payment method to a customer is made by Shopify Payments and its partner, Klarna.
• Credit Card (VISA, MasterCard): After you place your order, we’ll place a hold on the invoice amount and won’t charge your credit card until the time of delivery.
• Direct Debit: The transaction is processed exclusively through our partner PayPal.
• Shop Pay: Complete your purchase faster with Shop Pay. Save your shipping, credit card, and billing information during your first purchase, and Shop Pay will automatically fill out the order form on your next visit.

We offer purchase on account through Klarna. Klarna uses mathematical and technical methods (known as algorithms) to determine whether a customer is eligible for purchase on account. If purchase on account is not available, please select another payment method.

Once you have completed your purchase, you will receive a separate email containing your billing information in addition to the FRAAS order confirmation. If you need your invoice as a PDF, please feel free to contact our FRAAS customer service team by email at service@fraas.com and we will be happy to send it to you via email.

Your package will be delivered by DHL.

You will receive a shipping confirmation, including a tracking number, via email as soon as the merchandise leaves the warehouse.

You can track the current location of your shipment on the DHL website. Simply enter your tracking number there, and you’ll receive all the relevant information.

FRAAS ships to all EU member states. The delivery zone applies only to the mainland—we do not ship to islands abroad. We offer island delivery throughout Germany at no extra charge. There is no minimum order amount in our online store.

Would you like express delivery, or is your delivery area not listed above? Please contact our customer service at service@fraas.com.

Country - Delivery Time - Shipping Costs
Germany - up to 3 business days - free shipping
Belgium - up to 1 week - 9.95€
Bulgaria - up to 2 weeks - 14.95€
Denmark - up to 1 week - 14.95€
Estonia - up to 2 weeks - 14.95€
Finland - up to 1 week - 14.95€
France - up to 1 week - 9.95€
Greece - up to 2 weeks - 14.95€
Ireland - up to 1 week - 14.95€
Italy - up to 1 week - 9.95€
Croatia - up to 2 weeks - 14.95€
Latvia - up to 2 weeks - 14.95€
Lithuania - up to 2 weeks - 14.95€
Luxembourg - up to 1 week - €14.95
Malta - up to 2 weeks - €14.95
Netherlands - up to 1 week - €9.95
Austria - up to 1 week - €9.95€
Poland - up to 1 week - 14.95€
Portugal - up to 2 weeks - 14.95€
Romania - up to 2 weeks - 14.95€
Slovakia - up to 2 weeks - 14.95€
Slovenia - up to 2 weeks - 14.95€
Spain - up to 2 weeks - 14.95€
Sweden - up to 1 week - 14.95€
Czech Republic - up to 1 week - €14.95
Hungary - up to 2 weeks - €14.95
Cyprus - up to 2 weeks - €14.95

Please contact our customer service team: service@fraas.com. We'll be happy to assist you.

You can return the item to us within 14 days, provided it is unworn and still has the original tag attached. The DHL return label is included in the package.

Return shipping from Germany is free of charge for you.

If you did not receive a return label or have lost the return documents, please contact our customer service: service@fraas.com. We will send you new return documents.

If you would like to return the merchandise, please feel free to contact our customer service team at service@fraas.com. For returns totaling €60 or more, FRAAS will cover the return shipping costs.

Please send us an email at service@fraas.com. If you do not wish to keep the item, you can return it to us free of charge.

Any customer can register and manage their personal account through the customer login in the online store. However, you also have the option to place an order as a "guest" without registering. Unfortunately, in that case, you won't be able to view your order history.

Once you've registered, you'll have access to your personal user account, which offers the following benefits:

• Update your billing and shipping addresses
• Order summary

Use the "Forgot Password" feature to set a new password. You can find the "Forgot Password" feature on the customer account login page.

You can find the newsletter sign-up form on the FRAAS.com homepage. You'll receive a newsletter about new products, promotions, and trends approximately every two weeks.

Every newsletter includes an unsubscribe link at the end. Just click it, select the option, and you're unsubscribed. You're also welcome to contact our customer service team at service@fraas.com.

Our customer service team is happy to assist you:

Monday through Thursday from 8:00 a.m. to 3:30 p.m.

You can reach us at service@fraas.com.