Refund policy

A. Cancellation Policy

Consumers are entitled to a right of withdrawal under the following conditions, where a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.
To exercise your right of withdrawal, you must inform us (A2 Shop GmbH, Orter Str. 6, 95233 Helmbrechts, Germany, Tel.: +49 9252 703 0, Email: service@fraas.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample withdrawal form for this purpose, though its use is not mandatory.
You may also exercise your right of withdrawal online at the website https://www.fraas.com/en/pages/widerruf-formular. If you use this online feature, you will immediately receive a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send the notice of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of the Revocation

If you withdraw from this contract, we must refund to you all payments we have received from you in Germany, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.
We will cover the cost of returning the goods within Germany; from abroad, this applies to goods valued at €60 or more.
You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to assess their condition, characteristics, and functionality.

General Information

Please avoid damaging or soiling the merchandise. Please return the merchandise to us in its original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against damage during shipping.
Please do not return the merchandise to us with shipping charges due.
Please note that the aforementioned sections 1–2 are not prerequisites for the effective exercise of the right of withdrawal.

B. Cancellation Form

If you wish to cancel the contract, please fill out this form and return it.
To
A2 Shop GmbH
Orter Str. 6
95233 Helmbrechts
Germany
Email: service@fraas.com
I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only for written notifications)
_________________________
Date
(*) Delete as appropriate